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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Fraud camera stopped working contacted Nest for Support six months ago, and they still charged me

I have canceled the subscription last year and they still took my money count and will not refund my money. I contacted not support. I was on the phone with them for six hours, trying to fix my cameras and they would not work and they still charged m...

Dbate7352 by Community Member
  • 759 Views
  • 3 replies
  • 0 kudos

Cameras not working

Since u people won't let me use the nest app any more. I'm not getting any thing from my cameras. When I try the home app it says I'm with nest when I try nest it say my cameras are linked to another account.so please tell me how to fix this and I wo...

refund for google nest

I cant contact Google to get any help so I have cancelled my subscription, right after being charged $60.00. I need a refund. I am not going to use a company that you cannot get a hold of this is crap.

mmetz by Community Member
  • 908 Views
  • 1 replies
  • 3 kudos

I’m past 30 day trial

I’m interested in playing any of the 3 hour video history that I now see since I did not renew … yet!is it possible to play them or do they just appear as “photos”.can I just pay for a subscription to just pay the 3 hours of videos?

Mikeabo61 by Community Member
  • 1101 Views
  • 4 replies
  • 0 kudos

SOLVED - Upgrade to Nest Aware Plus

In an effort to help others, I'm posting this solution.I spent hours trying to figure out how to upgrade from trial Nest Aware basic to Nest Aware Plus. 90% of the replies here are a regurgitation of the following link: https://support.google.com/pro...

Alarm sometimes will not turn off after 10 minutes

According to the research I did on Google support, a nest alarm, which is set for every day at 12:45, should turn itself off after 10 minutes if I am not here to “stop” it. Most days it works. Occasionally, I come home 30 or 40 minutes after the alar...

JoyceTX by Community Member
  • 427 Views
  • 0 replies
  • 0 kudos

Playback not working

Cannot view any recorded videos on my Nest app, or Google Home, from my Nest indoor camera. What do I do

Fernz by Community Member
  • 1242 Views
  • 5 replies
  • 0 kudos
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