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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

History video won’t load

I just installed our new nest doorbell (wired, gen 2) and since it won’t connect to the nest app anymore set it up under Google home. I get notifications for the doorbell like I used to from nest but when I go to history the video won’t load/show. We...

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Resolved! different camera locations for one Nest aware account?

I have cameras for my house and cameras set up at two different shops (3 different internet accounts) Can I have all cameras on one Nest Aware subscription? I can view them all an my HOME app, but the subscription is only attached to my house cameras...

TFletch by Community Member
  • 1893 Views
  • 4 replies
  • 0 kudos

Lisa Cook fraud

Hello, my name is Lisa Cook Money has been taken out of my checking account in March 2022 and March 8 2023. I am not interested in this subscription. Please cancel this service and stop taking money out of my account. My card number ends in *Removed ...

Anonymous by Not applicable
  • 1318 Views
  • 4 replies
  • 0 kudos

Paid for subscription, have the receipt and no recording. I’ve tried to get in touch with Google Ne

I was charged for Nest for a year. I have the receipt. I have trying desperately to get in touch with somebody from Nest! Which is Google nest now! When it was nest, I never had a problem! All your numbers are no longer working. One of them has answe...

Colleen1 by Community Member
  • 1304 Views
  • 4 replies
  • 1 kudos

cancel an unused subscription

I tried to set up a new camera and accidentally deleted my home. When I reset the cameras the nest aware was not hooked up. I figured it canceled the old subscription but I was wrong. I am still getting billed two times a month for one nest aware. My...

Mike62 by Community Member
  • 3529 Views
  • 18 replies
  • 0 kudos

Google nest mini setup code purpose

Hello everyone! (anyone?)I wanted to bring somebody's attention that when I set up my Google nest mini, I didn't have any problems. Then one day, we had a power outage and the mini got disconnected somehow. I went back through the setup and set it al...

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Have Nest Aware plus but can't use familiar faces. I go to Nest Aware Plus in the home app and it

I have had a Nest Aware Plus subscription for some time and both older outdoor wired cameras and relatively new, (1.5 y Old) Nest Cam Battery. When I go to "Nest Aware Plus" in the app to turn on Familiar Faces, it says "No compatible devices" and I ...

kjmaximus by Community Member
  • 1918 Views
  • 9 replies
  • 0 kudos
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