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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Sound Detection not working

I have set up nest aware. I was on chat with support for a few hours. My Google Home Mini is setup with my nest aware. I played a smoke alarm sound on YouTube and nothing happened. I noticed my Google home mini can only hear after I have tapped on it...

History video won’t load

I just installed our new nest doorbell (wired, gen 2) and since it won’t connect to the nest app anymore set it up under Google home. I get notifications for the doorbell like I used to from nest but when I go to history the video won’t load/show. We...

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Resolved! different camera locations for one Nest aware account?

I have cameras for my house and cameras set up at two different shops (3 different internet accounts) Can I have all cameras on one Nest Aware subscription? I can view them all an my HOME app, but the subscription is only attached to my house cameras...

TFletch by Community Member
  • 1835 Views
  • 4 replies
  • 0 kudos

Lisa Cook fraud

Hello, my name is Lisa Cook Money has been taken out of my checking account in March 2022 and March 8 2023. I am not interested in this subscription. Please cancel this service and stop taking money out of my account. My card number ends in *Removed ...

Anonymous by Not applicable
  • 1272 Views
  • 4 replies
  • 0 kudos

Paid for subscription, have the receipt and no recording. I’ve tried to get in touch with Google Ne

I was charged for Nest for a year. I have the receipt. I have trying desperately to get in touch with somebody from Nest! Which is Google nest now! When it was nest, I never had a problem! All your numbers are no longer working. One of them has answe...

Colleen1 by Community Member
  • 1251 Views
  • 4 replies
  • 1 kudos

cancel an unused subscription

I tried to set up a new camera and accidentally deleted my home. When I reset the cameras the nest aware was not hooked up. I figured it canceled the old subscription but I was wrong. I am still getting billed two times a month for one nest aware. My...

Mike62 by Community Member
  • 3436 Views
  • 18 replies
  • 0 kudos

Google nest mini setup code purpose

Hello everyone! (anyone?)I wanted to bring somebody's attention that when I set up my Google nest mini, I didn't have any problems. Then one day, we had a power outage and the mini got disconnected somehow. I went back through the setup and set it al...

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