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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Nest aware familiar faces not activating

Hi, I have 3 nest cams with nest aware subscription. Unfortunately familiar face detection does not work..gives a 1 on top which says people in Illinois can't use familiar faces, but I don't like in Illinois.Any help to resolve this is greatly apprec...

Tsiz by • Community Member
  • 1596 Views
  • 6 replies
  • 1 kudos

Subscription issues

I've been using Nest at least 8 years Recently I purchased a year long subscription for Nest Aware and although I've paid for it, none of my devices are recording/ storing data. Please advise. I checked with the bank and the money was deducted on Nov...

Mackiem by • Community Member
  • 1190 Views
  • 4 replies
  • 0 kudos

Can’t sign in to nest app

I am using the nest app on an iPad that has the latest iOS update. I was signed in for months. But the app is asking me to sign in using my google account. When I try to log in using the same google account as before, it kicks me back to the welcome ...

Eda2 by • Community Member
  • 1256 Views
  • 3 replies
  • 1 kudos

#

I’ve had a Yale lock and google nest for a year. Now they don’t work. I’ve gone to support and filled out questions 1 and 2 endless amounts of times it never lets me submit for contact options. How do I speak with a person?????

Katharine by • Community Member
  • 479 Views
  • 0 replies
  • 0 kudos
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