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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Camera Turns Off After Doorbell Is Pressed

I have a 1st gen Nest Doorbell. Recently it has been turning the camera off whenever the doorbell is pressed. Trying to load the app, and answer the doorbell through my phone, takes precisely 30 seconds before the camera turns back on. It even shows ...

Gordonam3 by • Community Member
  • 9820 Views
  • 8 replies
  • 3 kudos

Nest thermostat stopped working

I bought a nest thermostat from my local power company and it stopped working after two weeks. The power company said to put in a claim with Google. So I found the warranty claim page and submitted a claim. THREE TIMES!. After two weeks I got an emai...

Trying to cancel Nest Aware Free Trial

I was started on this free trial and WANT TO CANCEL. It is taking up way too much bandwidth. This is the FREE TRIAL I NEED TO CANCEL. THERE IS NO SUBSCRIPTION AS I NEVER INTENDED TO SUBSCRIBE. IN FACT, I HAVE NO IDEA HOW THIS FREE TRIAL EVEN BEGAN.Th...

Camera turns off when doorbell is pushed

My camera turns off every time someone pushes the doorbell button works all the time except when the doorbell is pushed and then it turns off and comes back on after the person has already left I have a nest doorbell cam it's wired in and it only sta...

NestAware Camera 2-Part Verification

I have nine Nest cameras. When I get a notification by email that there was motion detected, I try to log on by computer to see what is happening. However, I'm not allowed to bring my phone into work. So sending me a 2-part verification code to my ph...

praycer by • Community Member
  • 2064 Views
  • 13 replies
  • 0 kudos

Resolved! No way to stop double billing for NEST

I am currently being billed for 1st generation NEST for the year and billed monthly for NEST Aware. My account is stuck in Migration since last September and I am unable to get in and cancel anything. I have reported this several times to Google Nest...

SJC_Don by • Community Member
  • 3094 Views
  • 7 replies
  • 3 kudos
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