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My Nest Camera will not show me any video unless there is an event. Why?

rileys2344
Community Member

I have checked my Nest Aware subscription and it is current. I have tried both the browser and my Android App. with the same result.

9 REPLIES 9

MrVacca
Silver Product Expert
Silver Product Expert

Hi @rileys2344 - What happens when you try to view the live feed, what error message do you receive? Are you able to pull your cameras up on the Google Home app?  

rileys2344
Community Member

I have no errors or issues when I look at it live on either the App or the web browser. All video without an event is greyed out and will not show me the recorded video. 

MrVacca
Silver Product Expert
Silver Product Expert

Thanks for the clarification @rileys2344. Do you have the nest aware or nest aware plus? Only the plus version can do 24/7 recording while nest aware only records events. 

I only have Nest Aware. I was not aware there were levels. It used to be that Nest Aware gave you 24/7 full video recording.

MrVacca
Silver Product Expert
Silver Product Expert

Yeah, sorry about that @rileys2344  im not sure when they made the switch. You can find more info here: https://store.google.com/us/product/nest_aware?hl=en-US

@rileys2344 

Google Nest added Nest Aware and Nest Aware Plus subscription plans in the middle of 2020 that covered all cameras and doorbells in a Google Nest "home".  The 1st gen subscriptions were 24/7 but covered just one device. That's when we switched from the per-camera subscriptions to Nest Aware Plus; it's been at $120/year for U.S. subscriptions since then.

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Checking in — I hope you've got the answer you're looking for. Let me know if you have more questions in mind.

 

I appreciate your help here, @MrVacca and @MplsCustomer

 

Thanks,

JT

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

janthadeus
Community Specialist
Community Specialist

Hey there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Thanks for chiming in, Brad.

 

Best,

JT