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Tonir10
Community Member

I can not play my camera videos 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. Please let me know if that does the trick.


Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

 

Best regards,

Brad

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.


Thanks for your help here, Brad.

 

Best,

JT