My nest camera on nest aware history videos are not playing

[Shlomi]

It shows that there is person and movement in the house but you can’t see the history videos

[janthadeus]

Hi Shlomi,

Thanks for visiting the Community. I'm sorry to hear that and for the delayed response. Let's figure this out. What type of camera do you have? How far is your camera from the router? Do you have an Android or iPhone? Also, when did the issue start?

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hi Shlomi,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.
 

Regards,

JT

[janthadeus]

Hi there,

It's me again. Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT