Hi - For a variety of reasons I chose to delete my current google home to cleanup and start over fresh. All that I intended to do was create a fresh home container, and then re-add all of my devices. Next thing I know I get an email saying my Nest Aware subscription has been cancelled?!? What the heck, there's NO indication anywhere that this will happen. I have had Nest aware for many years, and access all of my historical video through the legacy Nest application. Is there any way to get my subscription back?
Ouch! There should be a warning message on this. The Google Nest Help page that covers deleting a home (https://support.google.com/googlenest/answer/9155535?hl=en#zippy=%2Cdelete-a-home) says "Data associated with the home, such as video history from Nest cameras you might own or thermostat settings, is deleted." Apparently, since a Nest Aware subscription is attached to a "home", they also cancel the subscription if you delete the "home", but it doesn't say that.
I suspect they can't get your history back. But Google Nest says they've introduced "Nest Aware Premier Care" so you could try that. Go to this "What you get with a Nest Aware subscription" link:
Under "Nest Aware" Premier Care", select the "Contact us" link to send you to the premier care link:
Hey - Thanks for info! I will give them a call, but I suspect I'm out of luck at this point. I've done a bunch more research and it appears there are a number of things you can do that will end up getting your legacy Nest aware subscription canceled (Many threads on this issue). I believe they are trying to drive you toward the new, more expensive, nest aware plan.