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My nest subscription was charge on aug.31 but i dont get notifications or nothing.whats going on !

MarioSandoval
Community Member

My subscription was charged on August 31st but I don't get no notifications or nothing but I got charged $10 so I don't know what's going on I need somebody to call me or text me back ASAP

1 REPLY 1

MplsCustomer
Bronze
Bronze

@MarioSandoval 

Is your subscription in the same Google Nest "home/structure" as your cameras?

You can check this Help topic on notifications:

https://support.google.com/googlenest/answer/9230439

Or you could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.