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Need help with refund issue

Dorieandjames
Community Member

Hi, i recently canceled subscription and will be receiving a prorated refund, but the original payment or bank card i used to pay for the subscription is closed.  Is there way to contact billing to get the refund rerouted to another bank? 

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@Dorieandjames 

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

View Recommended Answer in original post

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@Dorieandjames 

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Annabelle1
Community Member

May gcash