Nest Aware 1st generation

[Noelyn25]

I migrated my account to Google. I had paid $200 on August 18th for a Nest Aware subscription. I signed up for Nest Aware Plus for $150. When can I expect a refund for the original subscription?

[MplsCustomer]

@Noelyn25 

You could try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[ArrEmm13]

Hi! I just posted a similar post. I'm seeking others who would be willing to chat about a potential class action lawsuit for this exact thing. They're never going to give you your money back.  Would you be interested?

[Noelyn25]

Hi, I cancelled the new subscription and will sign up again when my old one expires. I tried to speak with a live person to no avail. Their customer service is non existent! So I don't think I would be a good candidate for any lawsuit since I won't be using the new service for awhile. Good luck!

[EdmondB]

Hey everyone, 

We'd like to know more about this. Please fill out this form so we could check further on your case.

Thanks for the help, @MplsCustomer. 

Best,
Edmond

[EdmondB]

Hello folks,

I wanted to follow up and see if you were able to fill out the form?  Let me know if you have additional questions.

Best,
Edmond

[Noelyn25]

It's been taken care of. 

Thank you!

[EmersonB]

Hey everyone,

@Noelyn25, we're glad that it's taken care off. Let us know if you're still in need of assistance.

I appreciate the help, Edmond and MplsCustomer.

Regards,

Emerson

[caper_6]

Do you automatically receive your money back from your older account? I just finished migrating mine and was expecting an email or some notice that I would be receiving a refund, but nothing,, just the bill for the new google account. I paid for 5 cameras for another 6 months on  my old plan. 
Seems you can't log back in to cancel them.. I was scared to do it figured I would have to set them all again on the new plan.

No Customer Service contact at all. Pretty rotten service. They take your money and hide behind their website, which just runs you in endless circles.

You Go Google. 

[Noelyn25]

I cancelled my new Nest Aware subscription because I couldn’t get an answer about getting a refund for my old subscription that had just renewed in August. Then one day I was checking my credit card charges, and there was a refund for my old subscription. I received no email or any kind of notice beforehand. So then I went and signed up for the new service.

[caper_6]

So, if I don't get a refund in a week or so I should cancel my new google subscription? 
I'm sure you can always open another account.. just be a bother to hook up all  my cams again

[Noelyn25]

I canceled because I didn’t know if/when I would get a refund so I didn’t want to be out all that money. Since my old Nest Aware had just renewed I was going to let it run out for the rest of the term and then sign up for the new subscription. Then one day the refund posted on my cc. I would just give it some time and see what happens. I’m sure you’ll receive a refund like I did

[caper_6]

Sounds good,, thanks for the help

[EdmondB]

Hello everyone,

@caper_6, checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

I appreciate the help, @Noelyn25.

Best,
Edmond