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Nest Aware Customer Support is a Myth

Community Member

Customer Support for Google Nest Aware Subscribers Dana Benjamin <#>
To: Dana Benjamin <#>
---------- Forwarded message ---------
From: Dana Benjamin <#>
Date: Fri, Jan 20, 2023 at 6:33 PM
Subject: Re: MplsCustomer mentioned you in Google Nest Community To: Google Nest Community Mailer <#>
Sat, Jan 21 at 1:04 PM
Customer Support might be available for the premier tier of Nest Aware; however the basic tier offers no Customer Support- just a phone number that will play back music to you all day if you care to listen to it. I was on hold for a total of 45 minutes in 9 phone calls from 1/16/23 thru and including 1/29/23.
The “Customer Support” numbers I called were:
(650) 253-0000

(650) 417-9099

(855) 836-3987

Totally Dissatisfied