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Subscriptions and Services

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Multiple Aware subscriptions for different locations? That's the end of my Nest Aware Plus service

I have a measly 4 cameras at 2 different locations. I pay for a Nest Aware Plus subscription.When I set up the 2 cameras and a second location, there is no prompting or messaging to advise that this second location will not be covered by my Nest Awar...

TorontoTim by • Community Member
  • 1460 Views
  • 3 replies
  • 0 kudos

Nest aware not covering all cameras

Having great difficulty in adding new cameras and also the premium nest aware subscription that I subscribe to, is not covering the rest of my cameras. Only one. Very disappointed that it isn’t just plug and play. I would have thought that you would ...

CMestate by • Community Member
  • 1374 Views
  • 4 replies
  • 0 kudos

Resolved! Cannot set up Yale lock anymore

I’ve been having trouble getting my Yale lock to reconnect after changing my Wi-Fi. I’ve tried to factory reset several times, as well as, removing and adding my Connect device which seems to be working fine. Any ideas?

Nora2 by • Community Member
  • 2021 Views
  • 5 replies
  • 0 kudos

Portuguese support 2gen display

Allo one question.The google nest 2gen is already available for sale in Portugal so my question is.For when the portuguese language support for this device since the mobile android phones already has portuguese support.If you cannot add supoort in a ...

Resolved! How do I make a complaint about the Nest Customer Support?

I had 3 Nest products purchased in May 2019 - 1 x doorbell, 2 x IQ outdoor cameras.One IQ camera failed In Feb 2022 and we were offered a refund as the device was no longer available. The refund came after 3 months.The doorbell failed in May 2022 and...

Rossmit by • Community Member
  • 3019 Views
  • 4 replies
  • 3 kudos

Nest camera history gone

Yes, I do have Nest Aware Subscription. I’ve had the BASIC but since my history is completely gone, I just upgraded to Plus. Why is my history gone? Is there a way to getit? I have nothing prior to 11am this morning.

Viscern by • Community Member
  • 1063 Views
  • 4 replies
  • 0 kudos

Can’t find my nest aware account

Hey! I have laid for a nest aware subscription but i can’t seem to access it. I can’t figure out if it got linked to a different account or what, BUT I’m laying for a subscription that I’m not able to utilize and I’m really frustrated.

Nicole4 by • Community Member
  • 1146 Views
  • 4 replies
  • 1 kudos
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