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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Google nest doorbell link to Google hub

I have bought a Google nest doorbell and installed, all is working on the nest app. I am trying to link it to my Google hub but it will not work. I go into the Google home app and add device linked to Google, I then select nest and it asks me to sign...

Gemma931 by • Community Member
  • 1369 Views
  • 4 replies
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Resolved! Nest Aware for emergency calls

I just set up emergency calling. Is there a process for example if my smoke alarm goes off, will it call automatically or do I have to act knowledge the danger so it is not a false alarm?

bscroggin by • Community Member
  • 1491 Views
  • 3 replies
  • 0 kudos

Resolved! Viewing images through the Nest App

I set up a Nest battery camera using the Google Home App. I already have other 6 cameras connected. When entering into my Nest App the new camera does not appear so I can only see yhe images through the Google Home App. What steps do I need to do in ...

Toloko64 by • Community Member
  • 1246 Views
  • 4 replies
  • 0 kudos

Nest wont turn off

For a year my Google Nest played music (Spotify) and turned off as per my instructions to it. Eg play the bee gees for 20 minutes and it worked fine. For the past month it says it will turn off in 20 minutes but doesnt. Hopefully someone has a soluti...

mwillow101 by • Community Member
  • 1218 Views
  • 3 replies
  • 0 kudos

Resolved! Retrieve footage while subscription was off

Hello!A neighbor of mine’s daughter called the police last night because she saw someone walking around outside of their house and peeking in windows. I was asked by him to see if I saw anything odd on my Nest Ring Camera. Problem is, I’m just realiz...

CTDemuth by • Community Member
  • 1436 Views
  • 4 replies
  • 0 kudos

Cancelling 1st Gen Nest Aware Subscription

Has anyone had luck in cancelling 1st Gen Nest Aware subscription?I have contacted customer support and got only rude responses on the phone.I have contacted chat support and have been made to run around for 2 hours + with no resolution.Case numbers:...

New Hub Max in my office not offerred Nest Aware

I just installed a Nest Hub Max in my office and when I went to the settings>Nest Aware I just get what it can add, not how to add it. I have it for my home Nest cameras . . . but I want to subscribe to get the service in my office. How can I do this...

google home wont connect to bulb

Hi im new to this but my google home is having an issue connecting to my BAPP, an LED light that i have connected to smart life, smart life gets feedback from BAPP but google doesnt seem to register it as online at all.

Lantern by • Community Member
  • 966 Views
  • 3 replies
  • 0 kudos
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