Nest Aware Footage

[Lyndhurst]

I thought I had Nest Aware but didn't, somehow the subscription had lapsed.. so I re-started the subscription.

When I went back in to the app it wiped the footage that the app was showing me from that day.. is there any way to get it back?

I'm guessing not, but just incase anyone has any ideas...

Thanks.

[tajennifer]

Hi Lyndhurst,

Thanks for posting. I understand that you want to get your footage back after you restarted the Nest Aware subscription. In this case, let me tell you that when you restarted your Nest Aware subscription, any footage recorded before the restart was deleted. This is because Nest Aware subscriptions store footage for a specific period, and once that period has passed, the footage is automatically deleted.

I apologize for any inconvenience this may cause. 

Please let me know if you have more questions. I'll be happy to help.

Best regards,

Jenny