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Nest Aware Home/Away stopped working

Birds-Bees
Community Member

2 weeks ago

About 2 weeks ago the Home/Away assist feature stopped working & no longer recognizes when I’m home or away. I’ve tried all the troubleshooting options that I have found & nothing is helping. 

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AndersC
Community Specialist
Community Specialist

2 weeks ago

Hi @Birds-Bees,

 

Thank you for posting in the community. I'm sorry to hear you've experienced inconveniences with the Home/Away Assist feature. I'm happy to help.

Since there have been some inconveniences with the Nest app not automatically updating the Home/Away Assist status, I want to let you know that this has recently been fixed. If you previously updated your Home/Away Assist settings, I recommend changing the settings back to your preferred choices, such as phone location opt-in, device response to Home/Away, and sharing phone location in the Nest app.

Here you have an article with more information to Change Home/Away Assist settings.

Let me know if you have any further questions.

 

Regards,

Anders

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