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Nest Aware I'm paying for the service but not receiving the 5-day video history for the 12 cameras

Steveradams
Community Member

I renewed the annual subscription for my Nest Aware package every year. However the features have been disabled on my account and it’s asking me to subscribe again.

I have seen this issue occurring for users countless times online, but there doesn’t seem to be an obvious fix. 

Please can someone point me in the right direction? For over a year I’ve been paying for a service I’m not receiving.

Thanks

1 REPLY 1

MplsCustomer
Bronze
Bronze

@Steveradams 

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below:

https://support.google.com/googlenest/answer/9233159