Nest Aware Plus ‘Migration Currently In Progress, please try again later” (support only X, Facebook)

[Chopsnest]

This message has an appeared for a few years now when accessing subscription details. Nest Aware Plus video history is working and continues to be charged annually, but subscription / billing support only available by X or Facebook. I can’t get access to the subscription and am fed up with Google’s dreadful attempt to push genuine support queries related to their billing to a platform that doesn’t work. Is there another way to contact them?

[MikeMurdock]

I’ve had the same problem for a couple of years it seems.

[DeboraJ]

Hi @Chopsnest,

Thanks for reaching out to the community! I'm sorry to hear you're having trouble with your Nest Aware Plus billing due to the "Migration Currently In Progress" error. To get this resolved quickly, the best team to contact is our dedicated billing support. Here's how:

• Please click on the following link to be redirected to our Contact Us page for support.
• On the "Resources" page, just click on "Next step" without selecting any of the Help topics to get to the page with the contact choices (chat or phone).

Feel free to ask if anything else comes up. I'm happy to help.

Best regards,

Debora