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Nest Aware Plus and multiple homes

Cheefachi
Community Member

Hello,

I have multiple homes set up with indoor wired cameras in one (my father's which I use to monitor home health aides) and the full setup (my vacation house) including a doorbell, Protects, and a thermostat in the other. I have a Nest Aware subscription for my father's home and I guess I understand why it won't work for my vacation home. I am contemplating setting up a single camera in my main home too and ideally I want to have an Aware subscription that allows me to get history for all 3 homes. I don't need all the bells and whistles of the Aware+ subscription, but I do not want to have to get 3 separate Aware subscriptions. I've looked and looked and have not been able to determine that the unlimited devices allowed under the Aware+ subscription can be in different homes or not. So its either getting a second Aware subscription for the same total price as the single Aware+ or I can upgrade to Aware+ to cover all homes and also get the bells and whistles.

Can someone confirm if upgrading to Aware+ will give me what I need?

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, Cheefachi.

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I would love to look into this further for you and help find a solution. One Nest Aware subscription will cover all of your cameras in a single home/structure. If you have multiple homes, you will need to have multiple home/structure with a separate Nest Aware subscription for each home. I apologize if this is an inconvenience to you, but that is the way the system works. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Cheefachi
Community Member

Thanks for the clarification, I guess I am asking if Nest offers some sort of group plan that can cover multiple home/structures for less than the price of getting a separate subscription per home/structure. I had thought that that was one of the features of Aware+ but you are saying that it is not? Then why does Aware+ say that it supports unlimited devices, what is the device limit for a standard Aware subscription?

Brad
Community Specialist
Community Specialist

Hey there,

 

No there is no such option for multiple Home/structures. It would be a Subscription per Home/Structure for a Nest Aware subscription. Please let me know if you need further assistance.

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.