Nest Aware Renewal

[Ihateyou]

My nest aware was renewed a few days before I moved. I tried to cancel but will not let me cancel until my next billing date, which is a year away. I tried calling the help person for Google but she said she cannot give me any kind of refund and could not transfer me to anyone who could help me. I don't mind getting a partial refund but getting nothing does not seem right.

[ByronP]

Hi Ihateyou,

Thank you for posting here in the community. I understand that you´re disappointed about not being able to get a refund for your Nest Aware subscription. It can be frustrating, especially if you´ve already reached out to Google support.

Unfortunately, 2nd Gen Nest Aware subscriptions are non-refundable according to the terms you agreed to when subscribing. I know this isn't the news you were hoping for.

To help you move forward, here´s a Google Support article that details cancellation policies and steps on how to cancel your Nest Aware subscription.

Let me know if you need more assistance about canceling your subscription.

Regards,

Byron