Nest Aware Subscription

[RefundorFxit]

I’ve was on the phone with Google support trying to fix and issue with my Nest Subscription. I’m unable to connect my Nest Camera to my subscription. We were on the phone over an hour trying to fix it. Smh and still nothing worked. I just purchased on the 9 of February still unable to connect my camera. Nest sends you to Google and Google sends you back to nest whom are now Google. The migrated. What now? Help! 

[RefundorFxit]

Oh yes it’s A Nest 1st generation. It’s was connect prior to the subscription. 

[Lance_L · Accepted solution]

Hi RefundorFxit,

Oh no! I’m sorry to hear what happened. That isn’t the experience we want you to have. Can you share the case ID from your interactions with the support team so I can look into this for you?

Keep me posted.

All the best,

Lance

[RefundorFxit]

7-2327000035542.

[RefundorFxit]

Hello Rose,

Thanks for reaching out to the Google Nest Customer Care Team.

 Try to check the link for more steps: Try this!

For your reference your case number is 7-2327000035542. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.

Have a new question? There are lots of ways to get back in touch with us below.

Thank you,

Diego

The Google Nest Customer Care Team

[Lance_L]

Hello RefundorFxit,

Thanks for circling back with your case ID. Your request has been forwarded to our support team for further investigation. A representative from the team will contact you via email shortly.

Regards,

Lance