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Nest Aware Subscription

rcigale
Community Member

‎03-11-2025 12:10 PM

I received an email today telling me my Nest Aware subscription had been cancelled, I will receive a refund of $15.47 and I will lose all of my saved video clips; however, when I go to my account and check, my subscription is due to renew on March 14 at $150 for the year.  I'm so confused.  Is this Google's way of cleaning up their servers by "canceling" accounts to erase saved video clips?

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jenniffert
Community Specialist
Community Specialist

‎03-14-2025 03:24 PM

Hi @rcigale,

 

Thanks for reaching out here in the community! I understand you received an email today stating your Nest Aware subscription was cancelled and you'll receive a $15.47 refund. I know you're concerned about losing your saved video clips, especially considering that your account shows a renewal scheduled for March 14th at $150. I'd be happy to help!

To better investigate the inconvenience, I'd like to ask the following:

  • Which generation of Nest Aware subscription was canceled (1st or 2nd)?
  • When was the Nest Aware subscription canceled?

Please keep me posted.

 

Best regards,

Jenniffer

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