Nest Aware cloud

[DungNgo]

Hi,
I have paid for space use on cloud for Nest Aware but it didn't work, I mean I don't see any history of camera.
Regards

Dung Ngo

[MplsCustomer]

@DungNgo 

Some customers in this forum who have had this issue discover that their Nest Aware subscription is for a Google Account or a Google Nest "home/structure" different from their cameras'.

You can check Settings | Nest Aware in either the Google Nest app or the Google Home app to see your subscription information.

You can also check whether video recording is turned off for your cameras in either the Google Nest app or the Google Home app.

You can also see your subscription here: https://store.google.com/subscriptions

If you need help you can try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[EmersonB]

Hi everyone,

@DungNgo thanks for reaching out. Were you able to read the information and check the links shared above? Also, were you able to contact our support team? If so, please don't hesitate to give us your update here.
 

I appreciate the help, MplsCustomer.

Best,

Emerson

[EmersonB]

Hello DungNgo,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
 
Regards, 
Emerson

[DungNgo]

Hello Google support!

I set video recording off but still didn't work.

I am thinking about of if I can get refund. I have spent lots of time for setting.

Dung

[EmersonB]

Hi DungNgo,

Thanks for getting back to us. What do you mean by setting your video recording off? If you're still referring to your Nest Aware subscription, you may try clicking the link that MplsCustomer has shared above. Your personal cloud storage is different to the Nest Aware subscription. The Nest Aware has its own cloud storage and no one can access it. Let us know if you have more questions in mind.

Thanks,

Emerson

[janthadeus]

Hey there,

How’s it going? Still need our help?

Thanks for the help here, MplsCustomer and Emerson.

Regards,

JT

[DungNgo]

case number is 0-3334000033487

[janthadeus]

Hey there,

I'm sorry for the delay. I’ve checked your case and it looks like our team is already in touch with you. If you have questions regarding your camera video recording, please reply to the email so our team would assist you right away.

Best,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 
 

Thanks,

JT

[janthadeus]

Hi DungNgo,

Checking back in —how's it going? Still need our help?

Best regards,

JT