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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Nest Aware subscription

I purchased this to be able to see who comes and goes and to see what’s going on my street . My video history does not work, and or does not record most of the time. so I am not sure what the purpose is to pay for something that is not 100% functiona...

SusanaV by • Community Member
  • 1516 Views
  • 4 replies
  • 1 kudos

Video history not working

I purchased this to be able to see who comes and goes at my back door. My video history does not work so I am not sure what the purpose is? I have had it for a few months now and it never works. Very frustrating

Scahill by • Community Member
  • 1379 Views
  • 4 replies
  • 0 kudos

Resolved! Nest camera nest app not in app

Hello everyone. I have a nest cam in my front yard for about a month. I just purchased a new one for my backyard. I am trying to add it to my nest app it just won’t work. It’s in my Google home app, I thought when choosing my home it would automatica...

Bbss9 by • Community Member
  • 1287 Views
  • 4 replies
  • 0 kudos

Nest Phone Number

I have had a nest system for about 2 years with a phone number associated with it. I am changing my cell service - do I still need a dedicated phone number for the best aware?

DougF by • Community Member
  • 1216 Views
  • 4 replies
  • 0 kudos

Emergency continues

Unable to respind to mails from goigle, camera not recording & even if it is unable to see all as phone is played with. Is there any online location to see camera history? And still unable to get in touch w eugene

Ceyda by • Community Member
  • 1028 Views
  • 3 replies
  • 0 kudos

Resolved! How to access 24/7 recording

How do i get the 24/7 recording from the Nest cam??? It only seems to record "events" when the cameras hears or sees something. But it misses a lot - including what actually happened. This “event” feature is useless and takes away the whole reason i ...

Friro by • Community Member
  • 1920 Views
  • 4 replies
  • 5 kudos

Neat Aware Acct For New Home

I recently purchased a new home and right around the same time, purchased Nest Aware and now I'm unable to use this service or my Nest Cam at all at the new home because it had been logged into my old home's wifi while setting it up. Is there anythin...

Charged 3 times now for 1 Nest subscription

Hello, we have an open case that's been open for 30 days and the next step is supposed to be done by the Senior Support Specialists. We were charged twice for our nest account. And TODAY, we were charged a 3rd time. I am still waiting for my refund f...

eams0403 by • Community Member
  • 943 Views
  • 3 replies
  • 0 kudos
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