Nest Aware subscription is paid and marked as cancelled

[marcklahr]

I have learned that my subscription is canceled. The payment for 1 year of service cleared on 12.05.2022 to cover until 12.05.2023. My cameras do not record history

[janthadeus]

Hi marcklahr,
 

I’m sorry to hear that and for the delayed response here. A few questions: could you tell us which subscription (1st gen Nest Aware or 2nd gen Nest Aware) you have? Is there any issue with your payment method? Also, did you receive an email confirmation that your subscription has been canceled?
 

Looking forward to your response.

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

I appreciate the help, JT.
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie