@michellemero
What cameras do you have? Do you have a Nest Aware or a Nest Aware Plus subscription?
Does your subscription show as active here?
https://store.google.com/subscriptions
Are your cameras in the same Google Nest "home/structure" as your subscription?
If your cameras are 1st gen cameras, do these instructions NOT work for accessing history in the Google Nest app?
https://support.google.com/googlenest/answer/9208447
If your cameras are 2nd gen cameras, do these instructions NOT work for accessing history in the Google Home app?
https://support.google.com/googlenest/answer/10904254
