Nest aware renewal

[Lotte1970]

I cannot renew my abonnement on nest aware. Called google, it’s a bug/problem. They cannot help me…

[jenniffert]

Hi Lotte1970,

Thanks for reaching out to the community! I understand you're having trouble renewing your Nest Aware subscription, and that you've been told by our support team that this is a bug. I appreciate you taking the time to contact us and I can definitely help you with this!

To provide you with the most accurate information, I’d like to ask for the following details:

• Where did you originally purchase your Nest Aware subscription?
• Could you tell me if you're attempting to renew your subscription through the Google Store, the Google Home app or Play Store?
• Could you please provide the case number from your last interaction?

I look forward to your response.

Best regards,

Jenniffer

[Lotte1970]

Hai Jennifer,

I try to but it in the google play store:

https://store.google.com/nl/subscriptions?hl=nl
Case: 8-9616000040094

i want to but the best aware for my Google Home #

[jenniffert]

Hi Lotte1970,

Thanks for following up! I appreciate you providing these important details.

This case has been escalated to the appropriate internal department for further review, and they will reach out to you directly via email as soon as they have an update. If you prefer, you can also contact Google Store Help directly to speak with an agent for further assistance.

Let me know if you have more questions.

Best regards,

Jenniffer

[Lotte1970]

I would really like to use Nest Aware...