Nest aware sibscribed but no functionality

[MWronka1987]

I'm subscribed to nest aware but the recording of video is not functional it only shows live and still shots of activity. And only a few hours worth.

[MplsCustomer]

@MWronka1987 

Is your Nest Aware subscription in the same Google Nest "home/structure" on the same Google Account as your cameras? In the Google Nest app, you can check your subscription by going to Settings | Nest Aware. In the Google Home app, you can check by going to Settings | Subscriptions | Nest Aware.

You can also check your subscription here:

https://store.google.com/subscriptions

[MWronka1987]

Yes it is. 

[MplsCustomer]

@MWronka1987 

Do you have a Nest Aware or a Nest Aware Plus subscription?  Or the older 1st gen Nest Aware subscription?  Are your cameras in the Google Nest app or the Google Home app? When you try to view history, what exactly happens?

[Jenelyn_O]

Hi folks,

@MWronka1987, thanks for reaching out. I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.

I appreciate the help, @MplsCustomer.

Best,

Jenelyn