01-02-2025 05:37 PM
I have multiple cameras and Im paying two nest aware plus subscriptions but i just realized that for multiple cameras at the same home, i should be paying only one for all of them. How can i group them in order to pay one subscription?
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01-02-2025 06:20 PM - edited 01-02-2025 06:21 PM
The 1st gen Nest Aware subscriptions are for specific 1st gen Google Nest cameras and doorbells. If you have one of these subscriptions, you probably access it here: https://store.nest.com/account/subscriptions.
The 2nd gen Nest Aware and Nest Aware Plus subscriptions apply to ALL 1st gen and 2nd gen Google Nest cameras and doorbells in the same Google Nest "home/structure". You have to have migrated your Nest Account to a Google Account for a 2nd gen subscription. These subscriptions have been available since 2019; we migrated in 2020 and have been on Nest Aware Plus since 2020. If you have this subscription, you can access it here: https://store.google.com/subscriptions
You can see the U.S. pricing for each subscription here:
https://store.google.com/product/nest_aware?hl=en-US&modal=upgrade-pricing
If you need help from Support:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
01-02-2025 06:20 PM - edited 01-02-2025 06:21 PM
The 1st gen Nest Aware subscriptions are for specific 1st gen Google Nest cameras and doorbells. If you have one of these subscriptions, you probably access it here: https://store.nest.com/account/subscriptions.
The 2nd gen Nest Aware and Nest Aware Plus subscriptions apply to ALL 1st gen and 2nd gen Google Nest cameras and doorbells in the same Google Nest "home/structure". You have to have migrated your Nest Account to a Google Account for a 2nd gen subscription. These subscriptions have been available since 2019; we migrated in 2020 and have been on Nest Aware Plus since 2020. If you have this subscription, you can access it here: https://store.google.com/subscriptions
You can see the U.S. pricing for each subscription here:
https://store.google.com/product/nest_aware?hl=en-US&modal=upgrade-pricing
If you need help from Support:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.