Nest camera stopped working friday night .no light on camera even though its plugged in .no connecti

[lisaclff9]

Hey guys 

Was away and noticed my camera stopped working Friday last .

I'm back and checked its plugged in but on app Says no connection and there's no light on camera plus  no picture in app on phone 

Please help 

[MplsCustomer]

@lisaclff9 

Your post doesn't indicate what camera you have or how old it is, but your most obvious self-help step is to unplug it and plug it in again to see if it comes back on.

You could also try a restart, and then, if necessary, a factory reset: https://support.google.com/googlenest/answer/9252162?hl=en

You could also try contacting Google Nest Support via this link: https://support.google.com/googlenest/gethelp

[lisaclff9]

It's the nest outdoor camera. I have tried a restart I think .but no joy .Still no light on camera. 

Could you explain exactly where the reset button is .

I see a pinhead hole on front of camera and was trying that but so unsure. 

[MplsCustomer]

@lisaclff9 

I've never had to do a reset. The link I provided above for restarts/resets has photos or instructions of where the reset button is located on each camera. For the "Nest Cam (wired)" it says "Locate the reset hole on the bottom of the camera head. It’s between the power cord and the camera neck."  For the IQ camera it is different.

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

[lisaclff9]

1. Separated the power surge lead from with plug from camera lead and it works .
2. Not sure why the power surge part of lead isn't working .
3. Changed the fuse in plug but no joy .

[janthadeus]

Hey folks!

I appreciate your help @Brad and @MplsCustomer.

lisaclff9, thanks for trying those steps. Could you give these steps a try?

• Check if the camera cable and adapter are securely connected.
• Try swapping your power cord with another power cord to see if it powers on.
• Connect your camera to a computer using a USB cable. if the camera does not power on after being connected to a USB port on a computer, the issue is isolated to the camera's cord or USB port.

Let me know how it goes.

Cheers,

JT

[janthadeus]

Hey folks!

lisaclff9, checking in to make sure that you saw my response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 
 

Best,

JT

[lisaclff9]

Hi Janthadeus

Thank you for your suggestions. 

I figured out the power surge part of the lead isn't working not sure why .

I changed the fuse in plug ,no difference. 

I've plugged it in without it and although the lead isn't as long it works .

Do I need a power surge on this system ?

Thanks Lisa 

[janthadeus]

Hey folks!

lisaclff9, thanks for sharing that, I appreciate you for trying. You can definitely plug your camera into a power surge or plug it in directly to a wall outlet. If the camera powers on and it works normally as expected that'll do it.

Best,

JT 

[janthadeus]

Hi lisaclff9,

Just checking in to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best,

JT

[janthadeus]

Hi lisaclff9,

Checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Regards,

JT

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad