Nest indoor cameras

[Jeffra]

My nest indoor cameras began with the aware feature going down then in about 1week time the entire system became inactive. Cannot re-activate. I do get emails from techs on this but they have no return address so I’m unable to contact them direct.This entire situation sucks!

[MplsCustomer]

@Jeffra 

You could try contacting Google Nest Support directly, starting with the link below. Depending on your location and the time of day, you may get an option for a phone call:

https://support.google.com/googlenest/gethelp

[Jeffra]

I have tried to contact support several times all with no success. 

[janthadeus]

Hi folks,
 

I appreciate your efforts here. No worries, we’ll check this out. What’s the make and model of your phone? Do you have a computer (windows or mac)?

Follow these steps to reactive your Nest Aware subscription:
 

1. Open a chrome browser, go to > https://goo.gle/2wqvqdm.
2. Tap Account Summary > See subscription > select the Home location your camera is linked to.
3. Click Manage Subscription > choose your plan > follow the instructions and complete the order.
4. You’ll receive an email confirmation once payment has been made.

I appreciate your help, MplsCustomer.

Thanks,

JT

[Jeffra]

Payment!? WHAT payment.Don’t think so.

[janthadeus]

Hey there,

I'm sorry for the confusion here. I'd like to dig deeper into this. Could you tell me more about what's going on with your camera? 

Thanks,

JT

[Jeffra]

Ok, and again I cannot access the cameras from my iPhone app. All I get when I try are two icons stating either home or away and one other that state”add product” and clicking onto the home icon it only brings up an “away” button along WITH the home button. When I click on the add product icon it activates my phone camera and says “scan the code” or continue without scanning. By clicking that it brings up a list of items including my nest pro cameras. Clicking on nest cam pro it asks for a serial #. Putting in a sn for any of my cameras doesn’t work either. Get a not recognized when I try. Deleting the nest app and reinstall-installing it does nothing. 

[janthadeus]

Hi Jeffra,

Thanks for clarifying that. Let’s get this sorted. Do you have multiple home structures? If so, have you tried checking other homes in the Nest app to locate your cameras? 
 

Here’s how to check if you have more than one home structure:

1. At the top left corner of your Nest app home screen, tap Menu .
2. Tap the home you want to switch to.
3. You’ll be taken back to the app home screen where you can find the Nest products you have in the home you’ve selected.

Let me know how it goes.

Best,

JT

[Jeffra]

No I only have 3 cameras all In the home placed in different locations . It’s a small home and all cameras aren’t that far apart.I have tried all avenues I could find available on my app and it goes right back to the same home/away/ add new device screen.

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Are you still experiencing this? Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Jeffra]

It’s a miracle! They all seem to be working now. Thanks for your help.

[Princesss]

Hi Jeffra, 

Thanks for the update. Glad to know that it's already working on your end.

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest devices and the Community would gladly help.

Best,

Princess

[Jeffra]

I will say that after many unsuccessful attempts at also trying to contact someone from Google or Nest I did finally get through and altho it was very difficult understanding him I did at last get the problem solved .with his guidance.

[EmersonB]

Hello everyone,

@Jeffra thanks for getting back to us and we're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, MplsCustomer, Brad and JT.

Regards, 

Emerson