Nest notifications not showing preview video

[Ejmccoy]

I have been unable to see any next notifications and the video previews.   Something has happened recently where the previews disappeared from notifications.   I cannot see them unless I go into the Nest app itself.  I am on android s21 ultra and Verizon.   Please help.  From prior comments, I tried to tap and hold the notifications but thay doesn't do anything. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[Ejmccoy]

Yes, I do, but I'm not sure if I submitted the request properly as I've never had to reach out. On my phone, when I get a notification from my nest cameras, I used to see the video preview from the notification itself. However, now that no longer happens and I have to go into the Nest app to see it.

[Brad]

@Ejmccoy

Last I heard, this was a bug. Unfortunately, I do not have an update on it at this time. Best I can ask is that you restart the device, make sure it's connected to receive updates, and you'll need to wait for an update.

Best regards,

Brad. 

[Ejmccoy]

Thank you, I will watch for an update 

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.