I am unable to assign a Nest tag to one of my existing home members. When I try to set it up by selecting Settings/Add Product/Continue without scanning/Nest Secure/Nest Tag and then entering the 6-digit key, I get the list of home members. Then when I click on one of my home members to assign the tag to them, I get the message that "Something went wrong. This Nest tab is already assigned. Go to settings to make changes or transfer it to someone else. NT009(7)" But, there is no where in settings that allows me to do this, nor does this tag appear in any of the various menus. Advice welcome.
Thanks for sharing the steps you’ve tried with us. Let’s sort this out — a few questions: when did the issue start? Were you able to assign the Tag before this? Also, were there any changes to your family accounts?
Here are some troubleshooting steps you can try:
Let me know how it goes.
Thanks for your response. My answers to your questions are as follows:
Understood, thanks for answering those questions and I appreciate your efforts here. Let’s check options for you — could you fill out this form and let me know once you’re done?
Looking forward to your response.