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Nest wired door bell video history not working

Yvb
Community Member

I have been having trouble being able to see the video history for my nest Hello doorbell and camera. I click on the history but it won’t play like it used too. Any ideas?

9 REPLIES 9

MplsCustomer
Bronze
Bronze

@Yvb 

Did you have a 30-day free trial Nest Aware subscription that has since expired? Do you have a Nest Aware subscription now? See the following help topics on Nest Aware:

https://support.google.com/googlenest/answer/9681538?hl=en

https://support.google.com/googlenest/answer/9233159?hl=en

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Checking in should you still have further questions here. Let us know by replying to this thread.

 

I appreciate your help here, MplsCustomer.

 

Thanks,

JT

Yvb
Community Member

No I don't have a nest aware subscription and ir didnt say that I have 30 day trail when I installed Nest Hello wireed door bell. For some reason it stopped showing me the videos in history. But when I go to nest aware option it is not showing anything to enroll or subscribe.

@Yvb 

The most likely reason you could see video history previously is because of a 30-day free trial subscription to Nest Aware.

According to the video on the Nest Aware help page below, you can subscribe to Nest Aware:

* From the Google Nest app by going to Settings | Nest Aware and selecting "Subscribe to Nest Aware".

* From the Google Home app by going to Settings | Nest Aware and selecting "Subscribe to Nest Aware".

* From the Google Store (store.google.com) by selecting Subscriptions | Nest Aware.

https://support.google.com/googlenest/answer/9546397?hl=en&co=GENIE.Platform%3DAndroid

Hey Yvb,

 

Checking in — have you tried the steps in the article shared by MplsCustomer and Brad? If so, how did it go?

 

I appreciate the help here,  MplsCustomer and Brad.

 

Thanks,

JT

Brad
Community Specialist
Community Specialist

@Yvb

 

It sounds like your trial you were on may have ended if you no longer see any of your video history. Here is a great link on how nest aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

 

Best regards,

Brad

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT

Yvb
Community Member

Thank you for your responses, we can close this thread

janthadeus
Community Specialist
Community Specialist

Hey Yvb,

 

I'm going to mark this thread as resolved. I'll be locking this thread as you’ve requested. Feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

JT