Nest wired door bell video history not working

[Yvb]

I have been having trouble being able to see the video history for my nest Hello doorbell and camera. I click on the history but it won’t play like it used too. Any ideas?

[MplsCustomer]

@Yvb 

Did you have a 30-day free trial Nest Aware subscription that has since expired? Do you have a Nest Aware subscription now? See the following help topics on Nest Aware:

https://support.google.com/googlenest/answer/9681538?hl=en

https://support.google.com/googlenest/answer/9233159?hl=en

[janthadeus]

Hi folks,

Checking in should you still have further questions here. Let us know by replying to this thread.

I appreciate your help here, MplsCustomer.

Thanks,

JT

[Yvb]

No I don't have a nest aware subscription and ir didnt say that I have 30 day trail when I installed Nest Hello wireed door bell. For some reason it stopped showing me the videos in history. But when I go to nest aware option it is not showing anything to enroll or subscribe.

[MplsCustomer]

@Yvb 

The most likely reason you could see video history previously is because of a 30-day free trial subscription to Nest Aware.

According to the video on the Nest Aware help page below, you can subscribe to Nest Aware:

* From the Google Nest app by going to Settings | Nest Aware and selecting "Subscribe to Nest Aware".

* From the Google Home app by going to Settings | Nest Aware and selecting "Subscribe to Nest Aware".

* From the Google Store (store.google.com) by selecting Subscriptions | Nest Aware.

https://support.google.com/googlenest/answer/9546397?hl=en&co=GENIE.Platform%3DAndroid

[janthadeus]

Hey Yvb,

Checking in — have you tried the steps in the article shared by MplsCustomer and Brad? If so, how did it go?

I appreciate the help here,  MplsCustomer and Brad.

Thanks,

JT

[Brad]

@Yvb

It sounds like your trial you were on may have ended if you no longer see any of your video history. Here is a great link on how nest aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

Best regards,

Brad

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT

[Yvb]

Thank you for your responses, we can close this thread

[janthadeus]

Hey Yvb,

I'm going to mark this thread as resolved. I'll be locking this thread as you’ve requested. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

JT