No sound on replay of my nest outdoor camera

[Riker6305]

• When my Google Nest outdoor camera records an event on playback there’s no sound. But watching the camera the sound is fine. I have 5 cameras outside and this one is the only one giving me trouble 

[EmersonB]

Hello Riker6305,

Thanks for reaching out here in the Community. The Talk and Listen functionality depends on your mobile device or computer and your Nest Camera having a good network connection. If either your Nest Camera or your device has a weak connection, Talk and Listen may not work as expected.

Give these steps a try:

     1. Check the volume on your device where the live or recorded video is being played and make the necessary adjustment if applicable.

     2. Verify that your audio settings on the app is correct :

          On the Home app, tap your Nest Camera​> Settings> Audio, and toggle the Microphone on.

          On the Nest app, tap your Nest Camera> Settings, and set the Microphone on.

     3. When applicable, adjust the volume slider until you’re satisfied with the audio.

     4. Confirm if the audio issue happens on other mobile devices or computers.
 

Looking forward to your response.

Thanks,

Emerson

[EmersonB]

Hi Riker6305,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Best,
Emerson

[EmersonB]

Hey Riker6305,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson