@delofaheem
Do you have both a 1st gen and a 2nd gen Nest Aware subscription?
The U.S. prices are listed here:
https://store.google.com/product/nest_aware?hl=en-US&modal=upgrade-pricing
You could try contacting Support:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
