01-10-2025 08:28 PM
My sybscription was terminated when my credit card passed its expiration date. I have now added my new card and started a new subscription. Can I recover all the known faces that was lost?
Also, the video history was lost. Not as important as the faces.
01-11-2025 08:58 AM
Unfortunately, you cannot recover familiar faces or video history:
"If your subscription lapses, you'll lose access to your video history and face library."
01-11-2025 09:07 AM
Thank you so much. Stupid really, now I can just as well stop subscribe since benefit is gone.
01-11-2025 09:25 AM
We always get a subscription renewal reminder a month before the annual renewal, and use that to check--and if needed, update--our credit card info. Having a subscription cancel is a pain.