cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Recover known faces and video history

Paxter
Community Member

My sybscription was terminated when my credit card passed its expiration date. I have now added my new card and started a new subscription. Can I recover all the known faces that was lost?

Also, the video history was lost. Not as important as the faces.

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@Paxter 

Unfortunately, you cannot recover familiar faces or video history:

"If your subscription lapses, you'll lose access to your video history and face library."

https://support.google.com/googlenest/answer/13315909?hl=en#zippy=%2Cmanage-your-nest-aware-subscrip...

Thank you so much. Stupid really, now I can just as well stop subscribe since benefit is gone.

@Paxter 

We always get a subscription renewal reminder a month before the annual renewal, and use that to check--and if needed, update--our credit card info.  Having a subscription cancel is a pain.