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Unable to Cancel Nest Subscription

Delo281
Community Member

I'm being charged for a Nest Aware subscription that I don't have anymore. I've opened 6 cases with your customer service team and they don't see any active subscriptions and tell me every time I won't be charged again. I'm credited the $8 but once 24th of the month comes around and I'm charged $8 again. I think this is the old first generation Nest Aware Subscription, and from what I read has issues like this, but I need to get this canceled. Anyone know of a better way to contact Nest or Google or whatever they're called now to get this canceled? I've asked for a supervisor to reach out but only get the standard, "open another case", response. 

2 REPLIES 2

moralesvicente
Community Specialist
Community Specialist

Hello Delo281, 

 

Thanks for reaching out to the Google Community Forum. I am sorry to hear about the situation you experienced due to the cancellation of your Nest Aware subscription. So no worries; it's a pleasure to help.

To provide you with further support, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

 

Best regards,

Daniel 

Delo281
Community Member

Filled out the form.