Hi there!
I'm sorry to hear about your situation. Unfortunately this is just a help forum and we're limited in the answers we can provide. However, you can get a hold of our support team by filling out this form and they can take a deeper look at your specific situation.
Please make sure you leave your Community Thread and Community Username..
Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.
Best regards,
Brandon.
