@Permelina
Since "Google got Nest"? Google acquired Nest Labs in 2014.
If you have a 1st gen Nest Aware subscription, I think you should be able to manage your subscription here:
https://store.nest.com/account/subscriptions
We have a 2nd gen Nest Aware Plus subscription, and manage our subscription here:
https://store.google.com/subscriptions
You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."
https://support.google.com/googlenest/answer/9233159
