Somehow I have two profiles

[Fredo]

today I received a notice from you guys telling me that I have to pay for their awareness so I look into my profile and I see the Rodriguez in the the  Rodriguez Home. my cameras, main Google nest thermostat and everything else is on the Rodriguez home but my situation somehow is only the Rodriguez. How can I fix this? I know I called one time to get it fixed ago maybe five

[MplsCustomer]

@Fredo 

Perhaps you need someone to guide you through your situation.

You can try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Lance_L]

Hey everyone,

@Fredo, I appreciate you reaching out to the Community. I’d like to check if you still require assistance regarding your Nest Aware subscription. Have you had the opportunity to connect with our dedicated support team, as suggested by MplsCustomer? If so, I’d be delighted to know how your experience was.

Feel free to reach out with any questions you may have.

I appreciate your help, MplsCustomer.

All the best,

Lance