Subscription Renewal Date is wrong

[khanretta]

I had to cancel my subscription because of double payment issues. I want to renew but the renewal date is wrong - old date 3 months ago when I had the issue.

[MplsCustomer]

@khanretta 

This is just a community forum.

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[zoeuvre]

Hi folks,

@khanretta, thanks for reaching out to us. I hope you've already gotten the answer you are looking for. Also, a few questions: Are you in the right account where the subscription was purchased? And Is there another person who has access to your account who might enroll in the same subscription?

Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

I appreciate your help, @MplsCustomer. 

Best,
Zoe

[zoeuvre]

Hi khanretta, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hi there, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe