Subscription

[Lucfam]

I have paid for a nest aware subscription but it hasn’t been applied. What do I do?

[MplsCustomer]

@Lucfam 

You can check your Nest Aware subscription here; if you click on the subscription, it shows the Google Nest "home/structure" to which it applies.

https://store.google.com/subscriptions?hl=en-US

You can also check in either the Google Nest app or the Google Home app by going to Settings | Nest Aware.

If you still need help, you could try the "Contact us" link under "Nest Aware Premier Care" on the page below, to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

Best regards,

Brad

[janthadeus]

Hey Lucfam,

Checking in — did you get a chance to follow the suggested steps provided by MplsCustomer and Brad? If so, how did it go? Let us know if you need more help.
 

I appreciate the help here, MplsCustomer and Brad.

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT