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19525
Community Member

What do I need to do to get my camera back on and is there a number that I can call to talk to someone 

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

Is your camera offline and you need help troubleshooting that? Or, do you need help with Nest Aware as I see you selected Nest Aware?

If you would prefer, here is how to contact the Google Nest support team directly.

  1. Go to Contact Us - Google Nest Help
  2. Select "Camera", type a brief description of the issue, then click "Next".
  3. Click "Other", then click "Next step" until you see the contact options.
  4. Choose to get a call or call or chat with the team as available in your country.

zoeuvre
Community Specialist
Community Specialist

Hi folks,

 

@19525, thanks for reaching out to us. I hope you've already gotten the answer you are looking for. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.
 

I appreciate your help, @David_K

 

Best,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi 19525, 

 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

Jenelyn_O
Community Specialist
Community Specialist

Hey 19525,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

 

I appreciate your help, @David_K and Zoe.

 

Regards,

Jenelyn