@Efbates14
Without some specifics, it's hard to tell what's going on.
You could try checking your subscription here:
https://store.google.com/subscriptions
You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription.":
https://support.google.com/googlenest/answer/9233159
