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There is no link to see full history. So I can’t view an important video of a robbery.

kkennimer
Community Member

Need to view my video history. There is no option for viewing full history and even the recent history won’t play the video.

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@kkennimer 

Do you have a Nest Aware subscription? If so, what kind? Has your trial subscription expired?

https://support.google.com/googlenest/answer/9681538

You can check your subscription under Settings | Nest Aware in either the Google Nest app or Google Home app.

Here are links for how to view history in the Google Nest app and Google Home app:

https://support.google.com/googlenest/answer/9208447

https://support.google.com/googlenest/answer/10904254

janthadeus
Community Specialist
Community Specialist

Hi folks,
 

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you have further questions and concerns.

 

I appreciate your help, MplsCustomer.
 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey kkennimer,

 

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do. 
 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best,

JT