Unable to cancel the Nest aware subscription

[seungjlee]

I've been trying to cancel Nest Aware subscription since 2024 September since I have moved to new address, but I'm not able to do so.

Now the one year is up and I was just charged $80 for new year worth of subscription.

Help page is worthless and i can't find a way to get a live person (either chat or a phone) on the phone. 

This is getting beyond ridiculous at this point.... 

[gmelanymelissa]

Hi @seungjlee,

Thanks for posting here in the community. I understand how frustrating it is to be charged $80 for a Nest Aware subscription you've been trying to cancel since September 2024. Help is here!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted.

Regards,

Melany

[JasonD1]

I have having the same issue. I have been trying for months to cancel my subscription. Google account says I have "no subscriptions" but I keep getting charged every month. The chat and phone help say unavailable or try again later. Please help me cancel my subscription.

[seungjlee]

At this point google/nest is have no interest in helping with this issue. 

Google support used to be awesome but that seems ages ago. 

I will never purchase Google product again. 

I'll just block Google from charging my card through my credit card company

[gmelanymelissa]

Hi there!
 
We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!
Please include the link to your Community thread and your Community username.
Keep me posted.
 
Regards,
Melany

[seungjlee]

Yes, I submitted using the link that was provided.  Should I submit again?