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Unable to log into my account help

Cindi1
Community Member

How can I reset my nest account 2 step verification  if I do not have access to my old phone # to get the verification code.. 

3 REPLIES 3

Jeff
Community Specialist
Community Specialist

Hi Cindi1,

Do you have any alternate methods set up for the 2FA, such as email address, or was your phone number the only method that was set up for your account?

Thanks,

Jeff

Princesss
Community Specialist
Community Specialist

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Cindi1,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest devices and we'd be glad to assist you further.

Best,

Princess