Video History

[JuJu1]

My doorbell video history has disappeared and “No Video Events” has replaced it. I have a subscription. Any idea how to retrieve it or who to contact? I only have live feed.

[SteveT1]

Hi Juju1,

Sorry to hear about that. Let's check this further. 

A few questions — when did this start? Is your Nest Doorbell added in the same home where your Nest Aware subscription is? What do you see when you go to Settings > Nest Aware?

Keep us posted.

Regards,

Steve

[SteveT1]

Hi there,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

Just checking in to see if you still need help with this.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Steve

[JuJu1]

Still getting emails telling me to subscribe to Nest Aware or I will loose my video history. I have subscribed for a year in advance but I keep loosing my Video History and getting emails.

[SteveT1]

Hi Juju1,

Thanks for the reply. To clear this out, please login to Google Store with the same email you are receiving the subscription messages. Once done, you will be able to confirm if you do have a Nest Aware by clicking your profile on the top right, then subscriptions. If there is no subscription, you might be using a different email for your Nest Aware.

Keep us posted.

Regards,

Steve

[SteveT1]

Hi Juju1,

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hey everyone,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve