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Video Won’t playback, nest aware not functional

Catharine
Community Member

Nest aware won’t allow me to sign up and it ended my subscription without notice. Video suddenly stopped playing back and I can’t record clips as of July 2022. The system randomly sets itself to stop tracking certain events, or turns on home/away as if intruders would be less of a problem when I’m home? 

My nest system is no longer functioning as a security system. I can no longer show video clips or even photos of intruders to police because nothing loads in the app. I’ve tried updating, reloading, turning my device on and off. I’ve tried calling the installer and having the entire system reset. I’m in Canada so I can’t just switch to google home like American users. Nest aware is my only option. I bought these cameras because they’re better quality than ring and now feel I’ve made a serious mistake. Good thing I didn’t buy the door locks. I’d never be able to leave the house! 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,

 

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

 

Best Regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

janthadeus
Community Specialist
Community Specialist

Hi Catharine,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
 

Regards,
JT