07-20-2022 04:20 AM
Nest aware won’t allow me to sign up and it ended my subscription without notice. Video suddenly stopped playing back and I can’t record clips as of July 2022. The system randomly sets itself to stop tracking certain events, or turns on home/away as if intruders would be less of a problem when I’m home?
My nest system is no longer functioning as a security system. I can no longer show video clips or even photos of intruders to police because nothing loads in the app. I’ve tried updating, reloading, turning my device on and off. I’ve tried calling the installer and having the entire system reset. I’m in Canada so I can’t just switch to google home like American users. Nest aware is my only option. I bought these cameras because they’re better quality than ring and now feel I’ve made a serious mistake. Good thing I didn’t buy the door locks. I’d never be able to leave the house!
07-26-2022 12:36 PM
07-29-2022 12:38 PM
Hi there,
Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.
Best regard,
Brad
08-01-2022 01:31 PM
Hi Catharine,
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
Regards,
JT